Do I have to verify my identity?

You can perform limited functions on your account without verifying your identity. If you want to send and withdraw cash, open a credit card or transact at higher levels, you will need to successfully complete the verification process.

No verification

Level 1 verification

Level 2 verification

Receive or deposit crypto




Send or withdrawal crypto

1 BTC (or equivalent)

100 BTC (or equivalent)


Receive or deposit fiat currency




Send or withdrawal crypto




Credit card




Max credit limit




How do I verify my account?

The verification process is simple, automated and only takes a few minutes.

When you sign up to receive a credit card, or some of Connect Financial's other products, you will be invited to complete a Know Your Customer (KYC) process. You can complete this process either on your desktop or your mobile phone for easier access to the camera.

The KYC process includes:

  • Verifying your identity

  • Verifying your location

  • Verifying your payment details.

Simply follow the onscreen instructions to complete KYC and verify your account. Most users are verified within a few minutes, but on occasion it can take longer for manual verification. If you have any issues with account verification, you can contact our Customer Success team.

Why do I need to verify my account?

As a fully registered and compliant money services business, we have obligations to only offer our products to customers that can verify their identity. Verifying your identity helps combat money laundering and terrorist financing (AML-CTF).

Basic verification requirements

To create and verify an account, you must be over the age of 18 and live in a supported country.

We partner with an industry leading KYC partner that automatically provides you with the verification requirements depending on where you live and the laws of your jurisdiction.

Typically the KYC process includes a photo of an identity document (e.g. passport, drivers licence, etc.) and a selfie. In some cases, we may require proof of address. This is typically provided by using a utilities bill.

What other verification requirements are there?

In order to buy or sell crypto using fiat currency, your bank account must also be verified.

In some cases, this process is included as part of the basic verification. For some countries, we may require you to submit a bank statement showing you as the account holder. Note, business, joint bank accounts or accounts in a name that are not a perfect match to your account name are not accepted.

If required, simply follow the on screen instructions to verify your bank account.

Learn more about selling crypto.

Do I need to complete KYC to stake CNFI tokens?

The staking portal is built entirely on-chain using DeFi protocols. As such, there is no requirement to complete verification to stake CNFI, claim daily rewards, or claim treasury tokens.

Learn more about staking.

How is my personal data protected?

Connect Financial is a security-first company, and we prioritise the safety of your personal data and financial assets.

When you complete account verification, this data is never stored on our servers, and is processed by our KYC partner.

Lean more about our commitment to security.

Did this answer your question?