We're working hard to launch the Connect Financial customer portal. In the meantime, you can stake CNFI, join the waitlist and stay up to date.


How can I fund my wallet with cash?

Learn more about funding your wallet with fiat currency.


How do I send and receive crypto?

Our wallets are simple and easy to use. All you need to send and receive cryptocurrencies is the recipient's public address

To send crypto to any wallet, on any platform, go to the wallet you want to send money to. From there, you can choose to send crypto. After you click “send”, input the user’s public address. Remember to be sure that the public address is correct before sending. We cannot retrieve crypto if sent to the wrong address.

To receive crypto, you will need to give the sender your public address. This can be found under your wallet’s settings.


What wallets can I send and receive crypto between?

When making a receive order, you can control a number of variables before sending funds from an external wallet:

  • The wallet type and and sub-wallet where you would like to place funds

  • Digital asset (BTC, ETH, XRP, etc)

  • Preferred network (depending on the asset)

  • Amount

  • Internal note for record keeping.

If you do not specify a wallet, your balance will be sent to your default Crypto Holdings wallet. From here, you can send balances to one or more of your linked wallets.

General / holding wallets

For sending/receiving crypto and simple buy, sell and trade orders, you can set up unlimited general wallets.

Crypto amounts stored in a transactional wallet will also be reflected in your Unallocated Crypto Holdings balance, while cash is added to your Unallocated Cash holdings balance.

Learn more about transactional / holdings wallets

Collateral Wallets

You can receive digital assets into your collateral wallet at any time. There are three main reasons to send and receive funds into a collateral wallet:

Add collateral to support a new line of credit

When you sign up for a credit card, you will be asked to select a limit for your account. To support your credit limit, you will need to deposit sufficient collateral into your linked wallet.

Learn more about credit limits.

Avoiding asset liquidation

If you no longer have sufficient collateral to maintain your line of credit, you will be asked to deposit additional collateral into your wallet. If you choose not to deposit additional collateral, some of your crypto balance will be converted into stablecoins.

Learn more about managing your collateral.

Rebalancing collateral amounts

If have more collateral in your account than required to support your credit limit, you can choose to withdraw a portion of your collateral.

Learn more about withdrawing collateral

It's important to note that to increase your credit limit on your card you will need to request a change to your credit limit.

Interest Earning wallets

You can send and receive digital assets from and to your linked Interest earning wallet at any time. Funds are generally received instantly, depending on network traffic.

Savings Vault wallets

Due to the offline, and highly secured nature of Savings Vault wallets, it can take up to 72 hours to send and receive crypto to and from these wallets.

Learn more about Savings Vault wallets.


What are the fees to send and receive crypto?

Connect Financial does not charge any fees for sending and receiving crypto to any wallet. Depending on the asset that you are sending or receiving (e.g. BTC or ERC-20 tokens), you will need to pay a network fee.

Network fees (also known as gas fees on the Ethereum network) are paid to the miners or validators that provide the computational resources required to process your transaction. Fees can vary depending on how congested the network is and the protocol that is being used to process the transaction (for example proof-of-work vs. proof-of-stake).


Why is my transaction still pending?

Most send and receive transactions are available to be confirmed essentially immediately. Because your transaction relies on miners or validators to provide the computational power to process the send/receive order, there can be delays if the network is overly congested.


What networks can I use to send & receive crypto?

Depending on the digital assets you are sending or receiving, you may be able to select your preferred network to complete the transaction.

You can choose from:

  • ERC20 (Ethereum)

  • BEP2 (Binance)

  • BEP20 (Binance Smart Chain)

Did this answer your question?