We're working hard to launch the Connect Financial customer portal. In the meantime, you can stake CNFI, join the waitlist and stay up to date.


What are the fees for selling crypto?

When you sell crypto for cash, you are charged a sliding conversion fee based on your account tier.

Account tier

BASIC

SILVER

GOLD

PLATINUM

BLACK

Buy fee (fiat to crypto)

1.50%

1.30%

1%

0.75%

0.50%

Sell fee (crypto to fiat)

1.50%

1.30%

1%

0.75%

0.50%

Trade fee (crypto to crypto)

1.50%

1.30%

1%

0.75%

0.50%

Fees are calculated as part of the purchase transaction and are exclusive of network fees and the exchange spread.


What methods can I use to withdraw funds?

Depending on your location and bank structure, we offer a variety of ways to withdraw your money. Currently, we support the following withdrawal methods:

  • Bank transfer via SWIFT or SEPA

  • Bank wire

  • ACH for US Banks

  • INTERAC for Canadian Banks

In order to withdraw fiat from your Connect Financial account, you will need to have completed the account verification process:

No KYC

KYC Level 1

KYC Level 2

Deposit fiat

Not available

Unlimited

Unlimited

Withdraw fiat

Not available

$20,000 / day

$50,000,000 / day

In addition to verifying your identity, you may be required to verify your bank account separately.

Learn more about account verification.


How do I verify my bank account?

To comply with AML and KYC requirements, we need to know that you own the bank account where you are sending funds. In some jurisdictions, these checks happen as part of the identity verification process. In some areas, you will need to supply additional documents that prove account ownership.

It is important to note that your bank account needs to be a perfect match to your Connect Financial account. Joint accounts, business accounts and accounts in a different name will not be able to be verified.

You may need to submit additional documentation to us, depending on where your bank account is situated. Simply follow the instructions after adding your account.

Learn more about account verification.


How much does it cost to withdraw funds from my wallet?

The withdrawal cost depends on the withdrawal method, the size of the withdrawal and your geographic location.

Your withdrawal charge will be displayed on a separate line when you authorise your withdrawal. For more information on typical costs or to get a quote for a large withdrawal, contact our Customer Success team.

Learn more about withdrawing cash from an ATM using your credit card.


How long does it take to withdraw funds to my bank account?

We try and process all withdrawal requests within a business day (with the exception of Savings Vault wallets). Depending on your withdrawal method, your bank and your region, normal processing times apply.

You can use the following as a general guide for processing times, but if you have any questions, contact your bank or institution.

WITHDRAWAL METHOD

TIME FRAME*

SWIFT transfer

<2 business days

SEPA transfer

<2 business days

Wire transfer

3-5 business days

ACH (US banks)

3-5 business days

INTERAC (Canadian banks)

<1 business day

* Note, these timeframes are indicative only, and are not controlled by Connect Financial.


I have sold my crypto, but haven’t received my withdrawal

There are a number of reasons why you may not have received your withdrawal.

Your sell order has not been actioned

Depending on your order size, trading pair availability and liquidity in the trading pool, it may take time for your sell order to be completed.

Check the transaction on your account dashboard and check that the order is marked as “processed” and is not “pending” or “delivering”

You are within the processing timeframe

We try to process all withdrawals promptly, but it may take longer for your bank to process the withdrawal.

Withdrawals can take up to 5 business days.

If you have confirmed that the transaction has been processed in your customer portal and it has been longer than 5 business days, please contact our customer success team.


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