We're working hard to launch the Connect Financial customer portal. In the meantime, you can stake CNFI, join the waitlist and stay up to date.


What trading tools do you offer?

We offer both basic exchange capabilities and bespoke trading solutions for both retail crypto users and regular traders.

For regular exchange, you can buy, sell, and trade coins and cryptocurrencies with an array of real-time graphs and information.

For high frequency or high value trades, learn more about our OTC solutions.


What trading pairs are supported within the platform?

We support most major pairs over multiple networks.

You can view a complete list of trading pairs within your account.


What if I want to buy or sell a coin that isn’t on Connect Financial?

For large trades of coins and tokens outside of our standard trading pairs, please contact [email protected] for a tailored solution.


How are trading fees calculated?

Trading fees are based on your account tier.

Account tier

BASIC

SILVER

GOLD

PLATINUM

BLACK

Buy fee (fiat to crypto)

1.50%

1.30%

1%

0.75%

0.50%

Sell fee (crypto to fiat)

1.50%

1.30%

1%

0.75%

0.50%

Trade fee (crypto to crypto)

1.50%

1.30%

1%

0.75%

0.50%


What if I have a problem making a trade?

Please create a ticket with our support center and we’ll get back to you as soon as we can.


What if I want to cancel a trade?

Before you complete a trade, you must confirm it to ensure that you are content with the amount and timing provided. Once you click or tap confirm, your order will be processed and cannot be cancelled.

The confirmation process is the same whether you are buying or selling.


Why was my trade canceled?

To safeguard all of our users, we flag suspicious trade activity. If you believe that your trade has been cancelled in error, please contact us immediately and we’ll review the transaction.

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